WE ARE COMMITTED TO PROVIDE EXCELLENCE

Our Services

We at CLUSTER will create a bespoke service for your company; If we talk about the most substantial factor, companies must select our outsource contact centre facility, as our passion is to keep customer satisfaction on the top. We also assure high data security standards, as we understand the significance of data for our partners. CLUSTER's operational efficiency and high-security standards promise to bring advanced renovations in today's revolutionised epoch.

Our goal is to deliver excellence and innovation across the board, from the teams we employ to provide the service to the environment they work in, their approach to each other, and their daily interactions because we are you!

Cluster can proivde a bespoke customer expereinces across a variety of indutries

  • Retail
  • Travel And Hospitality
  • Ecommerce
  • Roadside Assistance
  • Insurance
  • Utilities
  • Healthcare
  • Telecommunications
  • Automotive
  • Banking/Financial Services

Retail

  • Customer Service Support
  • Sales And Inbound Sales
  • Sales Support
  • Order Fulfillment
  • Invoice Inquiries And Logistics.

Travel And Hospitality

  • Vacation booking
  • Baggage claim
  • Ticketing
  • Social Media Monitoring
  • loyalty redemption

Ecommerce

  • Customer support
  • Returns/Exchanges
  • Order processing
  • Membership
  • Billing/Accounts Receivable

Roadside Assistance

  • Customer service support and service provider dispatch for accidents and other roadside incidents
  • logistic management
  • service provider coordination as well as membership sales

Insurance

  • First notice of loss
  • Policy setup and Change
  • Underwriting fraud support
  • Third-party claims

Utilities

  • Outage reporting
  • Billing inquires and support,
  • Meter read Issues
  • Cross selling and customer complaint support/resolution

Healthcare

  • Member enrollment
  • Claims support
  • Physician referral
  • Appointment scheduling
  • Logistics management

Telecommunications

  • Subscription renewals
  • Warranty support
  • Billing Inquiries and Support
  • Technical support and troubleshooting

Automative

  • Customer service support
  • Sales and inbound sales
  • Sales support
  • Order fulfillment
  • Technical Support and Assistance

Banking/Financial Services

  • General customer service
  • Application Processing
  • Issue resolution
  • Customer
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