OUR SERVICES

CLUSTER’s outsource centre handles comprehensive multi-channel customer contact, from phone and email, to social media, chat and back-end data. The centre is supported by our agents and project experts who have built up invaluable customer experience insight through their work with diverse clients across multiple campaigns.

We understand the importance of data safety for our clients. CLUSTER has high security standards and constantly ensures peak operational efficiency to deliver the latest in CX and customer satisfaction.

BESPOKE

We don’t offer package deals. At CLUSTER, all our services are personal. We work with you to define your needs and expectations, creating an entirely personal plan that takes care of your service goals.

SCALABLE

We are young and fast-growing. With 450+ employees working in 29+ nationalities across multiple markets, our services are highly scalable with low completion times. We have the in-house resources and talent to make every project a success.

AGILE

Thanks to our collaborative ethos and constant process improvement, CLUSTER is highly responsive and ready for change. We listen to our clients to create the perfect service, reacting to evolving demands across markets.

CLUSTER PROVIDES BESPOKE CX SOLUTIONS ACROSS A VARIETY OF INDUSTRIES.

  • Customer Service Support

    Sales and Inbound Sales

    Sales Support

    Order Fulfillment

    Invoice Inquiries And Logistics

  • Vacation Booking

    Baggage Claim

    Ticketing

    Social Media Monitoring

    Loyalty Redemption

  • Customer Support

    Returns/Exchanges

    Order Processing

    Membership

    Billing/Accounts Receivable

  • Customer Service Support and Service Provider Dispatch for Accidents and Other Roadside Incidents

    Logistics Management

    Service Provider Coordination and Membership Sales

  • First Notice of Loss

    Policy Setup and Change

    Underwriting Fraud Support

    Third-party Claims

  • Outage Reporting

    Billing Inquiries and Support

    Meter Read Issues

    Cross-selling and Customer Complaint Support/Resolution

  • Member Enrollment

    Claims Support

    Physician Referral

    Appointment Scheduling

    Logistics Management

  • Subscription Renewals

    Warranty Dupport

    Billing Inquiries and Support

    Technical Support and Troubleshooting

  • Customer Service Support

    Sales and Inbound Sales

    Sales Support

    Order Fulfillment

    Technical Support and Assistance

  • General Customer Service

    Application Processing

    Issue Resolution

WHY CHOOSE CLUSTER?

YOU’RE NOT JUST ANOTHER NUMBER.

We never want to lose our quality of service, which is why CLUSTER only takes up to 10 projects at a time. Each project is carefully targeted, well-planned, and a top priority for your dedicated teams.

CLUSTER IS YOUR AMBASSADOR.

Our teams are our best assets, because they are your brand advocates. Their unique commitment to your plan means they can build your reputation for customer satisfaction, improve service, and increase your brand loyalty in new and exciting ways.